Refund Policy

Merchant of Record

When checkout is activated, paid plans are processed through Paddle as Merchant of Record. Paddle issues receipts, handles applicable taxes, and provides subscription management through the Paddle customer portal linked from the Nikaj dashboard.

Billing unit

Subscriptions shown on pricing and product pages apply per verified Trello member identity unless a plan explicitly states otherwise. Confirm the Trello member connected in your dashboard before purchasing.

Refund requests

If a purchase does not match what was described, you were charged in error, or you need help with billing, contact support@nikaj.dev with your Nikaj account email, product name, and Paddle receipt or transaction reference when available.

Refund eligibility follows Paddle's buyer terms and applicable consumer law. Contact us as soon as possible with your receipt or transaction reference so we can review the request with Paddle.

Approved refunds are processed through Paddle. Partial or prorated refunds are not guaranteed unless required by law or Paddle policy. Chargebacks should be raised through your payment provider or Paddle according to their dispute process.

Cancellations

You can manage or cancel active Paddle subscriptions from the customer portal in your dashboard when billing is active. Cancellation stops future renewals according to Paddle subscription terms. Access generally continues through the end of the paid period unless otherwise stated at checkout.

Launch and beta access

Products marked free during launch or beta should not charge through Nikaj checkout while that access period is active. If you believe you were charged during a free-access period, contact support with receipt details.

Checkout timing

Checkout may be unavailable pending Paddle approval and configuration. A successful redirect after checkout is not treated as proof of payment — entitlements unlock after verified Paddle webhooks.

Contact

Refund and billing questions: contact@nikaj.dev.

Nordin Nikaj, Tuzi bb, Podgorica 81206.